Privacy Policy for Poukker.com
1. Introduction
At Poukker.com (“we,” “us,” “our”), we prioritize privacy and are committed to protecting the personal data of our users. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We adopt a privacy-first approach to business and strive for transparency in all our interactions with your data.
2. Scope of Policy and Role of Data Controller
This Privacy Policy applies to all users of the website poukker.com (the “Website”) and any related services operated or provided by Poukker.com. For the purposes of GDPR and relevant data protection laws, Poukker.com is the data controller of the personal data processed through this Website. This policy governs information collected through online interaction (e.g., account registration, browsing, or transactional activity) and offline communication where applicable.
3. Categories of Personal Data We Process
We collect and process various categories of personal data, depending on your interaction with our Website:
a. Usage Data
Includes data related to your use of the Website, such as IP addresses, browser type, browsing behavior, session durations, page interactions, and referral URLs.
b. Account Data
Includes identification information provided upon registration or order placement, such as your name, email address, phone number, billing/shipping address, and account credentials.
c. Profile Data
Includes preference settings, purchase history, behavior patterns, and other user-generated inputs that help customize your experience.
d. Communication Data
Includes the content and metadata of communications sent to us via email, contact forms, or support channels, along with related correspondence history.
e. Technical Data
Includes information about the devices you use to access our services, such as device model, operating system, screen resolution, and system configuration details.
f. Transaction Data
Includes details related to payments and order fulfillment, such as purchase history, payment method, transaction amounts, and delivery status.
g. Preference Data
Includes your marketing preferences, consent choices, and expressed or inferred interests in our products or services.
4. Legal Bases for Processing Personal Data
We process your personal data in accordance with the following lawful bases, as permitted under applicable data protection laws:
– Consent: Provided voluntarily by you for specific processing purposes, such as marketing communications.
– Contractual Necessity: When processing is required to enter into or perform a contract, such as delivering purchased products or services.
– Legitimate Interests: Where processing is necessary for the optimization, security, and functionality of our services or operations, provided such interests are not overridden by your rights.
– Legal Obligation: Where required to comply with applicable laws or respond to lawful governmental requests.
5. Your Privacy Rights
Under the GDPR and CCPA, you possess certain rights with respect to your personal data, which we fully respect:
– Right of Access: Obtain confirmation whether we process your data and receive a copy.
– Right of Rectification: Request correction of inaccurate or incomplete personal data.
– Right of Erasure: Request deletion of personal data, subject to legal exceptions.
– Right to Restrict Processing: Request that we limit the processing of your data in set circumstances.
– Right to Data Portability: Receive personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.
– Right to Object: Object to data processing, including for direct marketing purposes.
– Right to Non-Discrimination: CCPA gives consumers the right to receive equal service and price, even if exercising privacy rights.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We employ appropriate organizational and technical measures to secure your personal data against unauthorized access, disclosure, loss, or destruction. These measures include:
– Secure encryption of data in transit and at rest.
– Access control to systems and data via authentication protocols.
– Regular data backups and redundancy.
– Security awareness and privacy training for personnel.
– Ongoing vulnerability assessments and penetration testing.
While we endeavor to apply rigorous protection, no system can guarantee absolute security. We encourage users to also maintain the security of their credentials.
7. International Transfers of Data
Your personal data may be transferred to and processed in countries outside of your jurisdiction with differing data protection laws. When we transfer personal data internationally, we apply appropriate safeguards, such as standard contractual clauses approved by the European Commission or reliance on adequacy decisions, to ensure an adequate level of protection in accordance with GDPR.
For users in California, we take comparable steps to ensure compliance under CCPA regarding cross-border transfers.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes laid out in this Privacy Policy, including:
– Account Data: as long as your user account remains active, plus up to 6 months post-deactivation.
– Transaction Data: for the duration required by financial, regulatory, or legal obligations (generally up to 7 years).
– Communication Data: up to 3 years after the last contact unless longer retention is required.
– Technical and Usage Data: up to 24 months for analysis and site optimization purposes.
Upon expiration of relevant retention periods, data is securely deleted or anonymized.
9. Cookie Policy
Our Website uses cookies and similar technologies to enhance user experience and gather analytics. These include:
– Essential Cookies: Required for core functionalities such as login, navigation, and secure transactions.
– Functional Cookies: Remember user preferences and settings.
– Analytics Cookies: Track user behavior to help us improve the Website and user experience.
– Performance Cookies: Monitor system performance and stability.
Cookies may be placed directly by Poukker.com or by third-party service providers.
10. Cookie Management & GDPR/CCPA Compliance
Upon first visit, users are presented with a consent banner allowing them to accept or manage cookies in accordance with GDPR and CCPA requirements. Users may modify their cookie preferences at any time through their browser settings or by accessing our cookie settings panel available on the Website.
We honor Do Not Track (DNT) signals and allow California users to opt out of the sale of personal information where applicable.
11. Children’s Privacy
Poukker.com does not knowingly collect or solicit personal data from children under the age of 13. If we discover that we have inadvertently collected such data, we will promptly delete it. If you believe a child under 13 has provided us with personal data, please contact us immediately at [email protected].
12. Updates to This Privacy Policy
We may revise this Privacy Policy to reflect changes to our data practices, legal obligations, or advances in technology. Any changes will be posted on this page. In cases of material changes, we may notify users via email or platform messages. Continued use of the Website following changes constitutes acceptance of the updated policy.
13. Contacting Us
If you have questions, concerns, or wish to exercise your rights under this Privacy Policy or applicable privacy laws, please contact us at:
Email: [email protected]
Website: poukker.com
We are committed to full compliance with applicable data protection laws and welcome inquiries regarding your privacy and data security.